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Frequently asked questions

What is the return policy?

Returns & Refund Policy

At Nexora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns subject to the conditions below.

Return Eligibility

Returns must be requested within 3 days of confirmed delivery.
Customers must contact our support team before returning any item.
Products must be returned in their original packaging and in the same condition as received.
Proof of purchase may be required for all return requests.

Non-Returnable Items

For safety, quality-control, and compliance reasons, we reserve the right to decline returns for:

Opened, used, or damaged products.
Products that have been improperly stored or handled after delivery.
Items returned without prior authorization from our support team.

How to Request a Return

To initiate a return, please contact our support team within 3 days of receiving your order. When contacting us, please provide:

Your order number
Full name
Reason for the return
Photos (if applicable)

Our team will review your request and provide further instructions regarding the return process.

Refunds

Once the returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed using the original payment method where applicable.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact the Nexora Support Team. We are committed to providing prompt assistance and ensuring the best possible customer experience.

How do i track my order?

Once your order is confirmed you will receive a tracking number via email.

When will I get my order?

We aim to process and dispatch all orders as quickly as possible. Once your order has been confirmed and shipped, you will receive tracking information to monitor its progress.

Most orders are delivered within 1–7 business days, depending on your location and courier availability.

If you have any questions regarding your order status, our support team is always happy to assist.

Where are your products manufactured?

Nexora products are manufactured and tested through our laboratory partners located in the United States, operating under strict quality-control standards and testing protocols.

Every batch undergoes purity verification and laboratory analysis to ensure consistency, quality, and reliability. We are committed to transparency, which is why supporting purity documentation is included with our products where applicable.

If you have any questions regarding our manufacturing, testing procedures, or quality standards, our support team will be happy to assist.

Lab Results

Our full panel of third-party lab reports is currently being finalized and will be published here shortly. In the meantime, all products are already manufactured to strict quality standards, and we are open to supplying verified batches upon request.

For early access or documentation, please contact us directly.

SAPHRA Disclaimer

SAHPRA & Research Use Disclaimer

Nexora Research Laboratories supplies products strictly for laboratory, scientific, and research purposes only.

All products sold by Nexora are intended solely for use by qualified researchers and research institutions. These products are not medicines, pharmaceuticals, dietary supplements, or cosmetic products, and have not been evaluated, approved, or registered by the South African Health Products Regulatory Authority (SAHPRA) for human or veterinary use.

The information provided on this website is for educational and research purposes only and should not be interpreted as medical advice, treatment recommendations, or claims regarding the safety, efficacy, or intended use of any product.

By purchasing from Nexora, the customer acknowledges and agrees that:

Products are intended for research use only.
Products are not intended for human consumption or administration.
Products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Customers are responsible for ensuring compliance with all applicable laws, regulations, and research standards.
Nexora assumes no liability for misuse, improper handling, or use of products outside their intended research purposes.

Nexora reserves the right to refuse service or cancel orders that may violate applicable laws or regulations.

Research Use Only. Not for Human Consumption.

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